If your order is not picked up from your either your local Purolator depot or Canada Post office within the time listed on your delivery notice it will be returned to sender. What happens if my order was ‘returned to sender’? Be sure to bring one piece of mail with your name on it and a government-issued ID when you pick up your order. In order to determine at which location your package is being held, look up the package using the tracking number shared via email or contact the carrier.

The carrier will make one delivery attempt, and if nobody is available to sign for the package you'll have two options:ġ) Contact your selected carrier to arrange for a second delivery attempt.Ģ) Pick up the package from your local Purolator depot or Canada Post office. Since a signature is always required, please try to make sure someone is home to sign for your package. What happens if I’m not home to receive my shipment? Yes you can, however please note that different billing and shipping addresses may cause a slight delay in delivery time due to our order verification process. Shipping to PO boxes is not available due to package size restrictions.Ĭan I ship to a different address than my billing address? You will be sent a notice of shipment email with tracking information upon the shipment of your order. This is to ensure that your order is delivered as soon as possible. If ordering multiple products your order may be delivered in multiple shipments. If a delivery cannot be completed (for example, if you’re not home), the carrier will leave a notification at your door indicating where you can pick up your order. To process orders within this timeframe, we may need to contact you to validate your credentials.ĭelivery is Monday to Friday 9am – 6pm local time, not including statutory holidays. Dyson Canada will not be held liable for shipping delays in those cases. Shipping for accessories and spare parts is $5.99. Due to the ongoing health emergency, deliveries may take longer than expected.Įstimated delivery times for machines to major cities:ĭyson Canada will make every effort to process orders within this timeframe, but issues outside of our control, such as weather, may cause delays.

If you prefer to check out with Expedited Shipping, please contact our Customer Care team through the Live Chat icon below, or at 1-87 and they will be happy to assist you. Please note that there are a small number of postal codes, usually in remote rural areas, to which we may not be able to deliver within this timescale.Įxpedited shipping on Dysoncanada.ca is unavailable at this time, but we continue to offer Free Standard Shipping on all orders. We aim to deliver the machine(s) within 2-7 business days, subject to availability. Shipping via Purolator or Canada Post is free of charge when ordering any new machine from the Dyson Store.

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